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Verotel Customer Support
1. Cancellation of your subscription
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If you would like to cancel your membership or subscription you
previously purchased with Verotel and you wish not to be billed
again, please login to
http://cancel.verotel.com
2. Lost your usercode / passcode
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If you have lost your usercode, passcode, or both, you can easily
request them online! Please go to
https://secure.verotel.com/cgi-bin/enduser_info_mail.pl
Enter your email address and your usercode and passcode will
be emailed immediately!
3. If your codes or username/password do not work
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If you are provided a 'usercode' and a 'passcode' then enter these
codes as 'username' and 'password' when the pop-up box appears.
If the codes still don't work then please send a detailed email
to livesupport@verotel.com
and include in this email:
* your usercode or username
* your email address
* the website where you purchased the codes
Please mention that your codes or your username/password are not
working and we will correct them as soon as possible!
4. My transaction is DECLINED
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If you are a new Verotel customer and you receive 'Your credit card
is DECLINED' when you want to sign up for the website of your choice,
then please check the following:
a. did you fill out all the fields in the order form?
b. did you enter the correct expiration date?
c. did you leave any spaces or dashes in your credit
card number or phone number?
d. did you use your home phone number as the phone number entered?
e. did you enter your complete email address?
f. did you fill out the correct address and cardholder information?
g. are you currently in the country where your credit card
was issued?
h. do you have sufficient funds in your credit card account?
If all your answers are YES on above questions, please visit our
live chat support. We can help you out instantly and solve the problem
online in a one-to-one chat session.
http://chat.verotel.com/helpdesk01.html
Due to security reasons you are only able to do a transaction
once per 10 minutes. So please wait at least 10 minutes before submitting
your information again.
5. All other questions
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Billing/Membership: Questions regarding credit card and bank
statements, transactions,fraud, unrecognized charges etc.
• Submit support ticket: http://www.vtsup.com
• Email: support@verotel.com
• If you are residing in the United States: 1-877-647-1300
(toll-free)
• If you are residing in the European Union: 00-800-44229999
(toll-free)
• If you are residing in the Netherlands: 020-4280788
• Other countries: +31 20 4280788 (international charges
apply)
Other questions: Email us!
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